Card Renewal

As identified in the Saratoga Springs Public Library Planning and Policy Manual special requests may be made to renew accounts without coming into the Library by filling out the "Card Renewal" form and attaching the required documentation. If all information is provided, requests with will be processed within 3-5 business days of their submission and must be complete. 

The Institute of Museum and Library Services defines a registered user as the following: “A registered user is a library user who has applied for and received an identification number or card from the public library that has established conditions under which the user may borrow library materials or gain access to other library resources” the Institute requires that accounts be purged within a period of time specified by them. 

As such, Library accounts will remain valid for: 

  1. Two (2) years from the date they are issued for residents; 
  2. Six (6) months or one (1) year from payment for non-residents; 
  3. Accounts which have been barred, sent to collections, and/or the account holders have had issues with policy violations, will be retained after expirations for documentation purposes, but cannot be used until any issues noted on the account have been resolved. 

30 days prior to an account’s expiration, the customer will be sent a notice asking them to renew their account by coming into the Library with their Library card, photo ID, and proof of address (if their current address is not printed on their photo ID). Due to contract limitations which require that customers using digital services reside within the State of Utah, accounts may not be renewed through email or over the phone. Special requests may be made to renew accounts without coming in by filling out the “Card Renewal” form online. The customer will be asked to provide the following: 

  1. An image of a valid photo ID; 
  2. An image of their Library card (where the Library card number is visible); 
  3. Proof of current Saratoga Springs address which is correspondence to their first and last name, which is dated and/or postmarked within the last 30 days.