If a display, program, or item has had a “Customer Statement of Concern” form submitted within the last 12 months, the initial decision or appealed decision will be upheld and the new “Customer Statement of Concern” will be informed of the previous result(s).
Customer Process:
- Any Library customer with a valid Library card may question the presence of an item in the Library’s collection.
- Customers must include their Library card number within their requests for material review.
- If the request does not include this Library card number, then the request shall be denied.
- Requests must state the reason why the item, request for accommodation, artwork, display, public bulletin board, brochure, information and/or announcements notice does not comply with the policy criteria herein.
- If the request does not specifically state the reasons for the challenge or specify the violation of policy, then in either case the request shall be denied.
- The Library will respond to the number of requests in chronological order, based on the number of staff resources available without compromising Library operations.